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♥ Destiny's Journey ♥
Saturday, December 8, 2007

Shared this for testimony during cg, thought i post it here too! =)

Miss Starhub: Hi, this is starhub customer care, how may i assit you?

Me: Hi.. I'm Miss See.. my line just got suspended, could you check for me how much must i pay to get back my line?

Miss SH: Sure, may i have your number?

Me: ok. 8********

Miss SH: I'll do a check for you, please hold on to the line... **music***

Miss SH: Thank you for waiting Miss See, you currently have a outstanding balance of 300++, you need to clear 280 inmediately to reconnect your line.

Me: Ok, can i clear 150 first and the rest by the weekends and get back my line? i need it quite badly actually.. (In all my past experiences, this was a NO NO! Moreover the bill this time round is so much higher than previously...)

Miss SH: Sure, you just call back when you've made your payment and we will reconnect the line for you

Me: *surprised* Oh ok, so do i look for you?

Miss SH: it's alright, you can jus look for any of my colleague. Ok, i tell you what i will reconnect the line for you now, within an hour you just got to keep your word that you will make the outstanding payment

Me: *shock for words* Oh.. that will be great so means i don't need to call back isit?

Miss SH: Yes. i will do the reconnection for you now.

Me: Ok, thank you very much, may i know what's your name?

Miss SH: Es** (i forgot.. haha)
Me: Thanks alot for your help

Miss SH: You are welcome, thank you for calling SH....

WOW! this is the best customer service i've ever experienced from Starhub. I'm really impressed by the lady's customer service, considering the needs of the customers, helping to solve problem instead of looking only into her own interest.
If only all starhub workers are like her.. starhub will have revival man!(i worked in starhub before..)

But isn't it true? if everyone choose to put the interest of others before self and learn to be a giver than a taker, the world will be a much more happier place to live it..
Life is full of choices, we can choose to make someone's day and leave a smile on their faces

"it's more blessed to give than to receive."

The Miss SH has truly made my day =)

The DIVA ♥